Refund & Cancellation Policy
Introduction
Emporio Salon values your trust and satisfaction. This Refund and Cancellation Policy outlines our terms regarding cancellations, rescheduling, and refunds for services and products.
1. Service Appointments
- Appointments can be cancelled or rescheduled up to 24 hours before the scheduled time without any charge.
- Late cancellations or no-shows may incur a nominal charge or forfeit of booking advance.
- In case of salon delay or unavoidable circumstances, we will reschedule your appointment at no extra cost.
2. Product Purchases
- Products once sold cannot be returned or exchanged unless they are damaged or defective upon delivery.
- To initiate a return, please contact us within 48 hours of receiving the product with photos or details.
3. Refund Process
Refunds, if applicable, will be processed within 7–10 working days after approval. Refunds are made to the original mode of payment.
4. Non-Refundable Situations
- Opened or used beauty products.
- Customized salon services once completed.
- Gift cards, coupons, or promotional vouchers.
5. Policy Updates
Emporio Salon reserves the right to update or modify this policy at any time. Any changes will be reflected on this page with the updated date.
Contact Us
For refund or cancellation assistance:
Email: info@emporiosalon.in
Phone: +91 99102 22415
Address: S-20, 1st Floor, Green Park Main Market, New Delhi – 110016
