FREQUENTLY ASKED QUESTIONS
Welcome to Emporio Salon! We’ve compiled a list of frequently asked questions to help you have the best experience possible during your visit. If you have any further queries, please contact us directly.
Do I need to book an appointment?
While we do accept walk-ins when availability permits, we highly recommend booking an appointment in advance to ensure you get your preferred stylist and time.
How do I book an appointment?
You can book an appointment through our website, by calling the salon directly, or by visiting us in person. Online booking allows you to see all available slots and select the one that suits you best.
What is your cancellation policy?
If you need to cancel your appointment, we respectfully request at least 24 hours notice. Cancellations or no-shows with less than 24 hours notice may incur a fee, depending on the services booked.
How do I cancel an appointment?
To cancel or reschedule your appointment, please contact the salon directly or manage your booking through our online booking system.
Do I need an Allergy Test before hair colour?
Yes. You can arrange a 48-hour Allergy Test at the salon before your colour appointment. This ensures your safety and helps our stylists provide the best service. Allergy Tests are valid for 6 months provided no changes in your hair/skin conditions.
How early should I arrive for my appointment?
We recommend arriving 5-10 minutes early to check in and discuss any specific requirements with your stylist.
What should I do if I'm running late?
If you're running late, please call the salon as soon as possible. Late arrivals may result in a shortened service to avoid impacting other clients.
What should I expect during my consultation?
Your stylist will discuss your hair goals, lifestyle, and any concerns. They will provide professional advice on styles, treatments, and products to ensure you leave the salon looking and feeling your best.
Do you offer services for children?
Yes, we offer a range of services for children. Full pricing applies once children reach the age of 14.
What payment methods do you accept?
We accept all major credit and debit cards, cash, and contactless payments.
Can I request a specific stylist?
Absolutely! You can request your preferred stylist when booking. If they are unavailable, we will recommend an alternative stylist who maintains the same high standard.
Do you sell hair care products?
Yes, we stock professional hair care products suitable for all hair types. Our stylists can recommend products to suit your needs.
Are there any special offers or loyalty programmes?
We frequently have promotions. Please check our website or ask in-salon. Our loyalty programme allows you to earn points toward discounts on future services.
Can I bring a friend or child with me?
Please inform us in advance if you wish to bring a companion so we can make appropriate arrangements.
What if I am not satisfied with my service?
Your satisfaction is our priority. Please let us know before leaving the salon, or contact us within 7 days so we can address your concerns.
Do you cater for weddings or special events?
Yes, we offer bespoke hair and beauty packages for weddings and special events. Contact the salon to discuss your needs and schedule a consultation.
Thank you for choosing Emporio Salon. We look forward to welcoming you!
